Vendini app provides improved ticketing services

March 12, 2014
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Jenna Karn ’14 (Theatre Arts) scans thermal tickets with Vendini’s mobile application in the lobby of McKenna Theatre. Karn plans to pursue a career in box office management and patrons services when she graduates.

Jenna Karn ’14 (Theatre Arts) scans thermal tickets with Vendini’s mobile application in the lobby of McKenna Theatre. Karn plans to pursue a career in box office management and patrons services when she graduates.

Purchasing tickets for campus events has become significantly easier, thanks to a new mobile app offered by Vendini, a ticketing, marketing, and service provider. Vendini’s ticketing software system has been in use on campus since July 2011, but the new tool provides scanning, reporting, patron management, cash control procedures, fundraising, and marketing services—all on a mobile phone. The new features offer convenience for the box office staff as well as for patrons of campus events.

New Paltz’s Box Office Manager and Events Coordinator Russell Thompson ’09g (Business Administration), who was instrumental to bringing the new system to campus, attended the International Ticketing Association’s (INTIX) 35th Annual Conference & Exhibition in January in Chicago, Ill. Thompson co-presented a session on bringing the box office into the 21st century (with Keith Goldberg, vice president of marketing at Vendini. “This was my first speaking engagement as a young ticket professional and it was a great success,” Thompson said. “I had a great deal of fun collaborating with Vendini and presenting on stage. It was clear we added tremendous value to the conference and provided lots of good takeaways for our session attendees, as we received overwhelmingly positive feedback.

Thompson was also presented with the 2014 Young Ticketing Professional of the Year Award. The award serves to recognize rising talent in the entertainment ticketing industry. “Nominees embody the ideals of INTIX and show specific examples of leadership, innovation, customer care and problem-solving above and beyond daily duties,” according to a statement on the INTIX website. Thompson has been a member of INTIX and has attended each annual conference since he started working at New Paltz in August 2009.

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